🔒 hoh99 Privacy Policy

1. Who We Are

1.1 hoh99 is the operator of the online casino and sportsbook platform accessible at hoh99.asia (the "Platform"). hoh99 is licensed under an international gaming authority and operates in compliance with applicable data protection legislation.

1.2 For the purposes of this Privacy Policy, hoh99 is the data controller in respect of personal data collected from Players and visitors to the Platform.

1.3 If you have any questions about how hoh99 handles your personal data, you may contact our Data Protection team at: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy / Data Request" for priority handling.

2. Personal Data We Collect

2.1 hoh99 collects only the data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.2 hoh99 does not collect or store full payment card numbers. Where payment card details are involved, processing is handled exclusively by PCI-DSS compliant third-party payment processors.

3. How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or submit a responsible gaming request.

3.2 Automatically — through server logs, cookies, and tracking technologies as you navigate the Platform. This includes your IP address, device identifiers, and behavioural data relating to how you use the Platform.

3.3 From third parties — including identity verification service providers used during KYC checks, payment processing partners (e.g. Touch 'n Go, Boost, FPX gateway operators), and fraud detection and anti-money-laundering screening services.

3.4 From public sources — where necessary for fraud prevention or AML compliance, hoh99 may cross-reference publicly available records such as sanction lists or court records.

4. How and Why We Use Your Data

4.1 hoh99 uses personal data collected from you for the following purposes:

• Account creation and management — verifying your identity, maintaining your account, and enabling you to use the Platform;
• Age and identity verification (KYC) — confirming that you meet the minimum age requirement of 21 years and that your identity matches your account details, as required by our gaming licence;
• Payment processing — facilitating deposits and withdrawals in MYR via your chosen payment method, including Touch 'n Go eWallet, Boost, GrabPay, and FPX;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, money laundering, and misuse of the Platform;
• Legal and regulatory compliance — fulfilling our obligations under our gaming licence, applicable anti-money-laundering legislation, and data protection law;
• Customer support — responding to your queries, complaints, and account requests;
• Responsible gaming — monitoring gameplay patterns to identify potentially problematic behaviour and enforcing responsible gaming tools requested by Players;
• Platform improvement — analysing aggregated usage data to improve the performance, features, and user experience of the hoh99 Platform;
• Marketing — sending you promotional offers and updates, where you have given consent or where we have a legitimate interest to do so (see Section 13).

5. Legal Basis for Processing

5.1 hoh99 processes your personal data on the following legal bases under applicable data protection legislation:

• Contractual necessity — processing required to fulfil our contract with you as a registered Player (account management, payments, game provision);
• Legal obligation — processing required to comply with applicable laws, including our gaming licence conditions, AML/KYC obligations, and regulatory reporting requirements;
• Legitimate interests — fraud prevention, platform security, responsible gaming monitoring, and improving the Platform, where such interests are not overridden by your privacy rights;
• Consent — for direct marketing communications where consent is the applicable legal basis, and for the use of non-essential cookies.

6. Data Sharing

6.1 hoh99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Service providers — third-party companies acting as data processors on hoh99's behalf, including KYC/identity verification providers, payment processors (FPX gateway operators, Touch 'n Go technical partners), fraud screening services, cloud hosting providers, and customer support platforms. All processors are contractually bound to protect your data and may only use it for the specific purposes instructed by hoh99;
• Game providers — live casino and slot game studios (such as Evolution Gaming, Pragmatic Play) receive limited technical data necessary to deliver game sessions. These providers operate under their own data protection obligations;
• Regulatory authorities — hoh99's licensing authority and any applicable financial intelligence units or law enforcement agencies, where disclosure is required by law or gaming regulation;
• Corporate transactions — in the event of a merger, acquisition, or sale of hoh99's business, Player data may be transferred as part of that transaction. hoh99 will notify affected Players in advance of any such transfer to the extent required by law.

6.2 Where hoh99 shares data with third parties outside of Malaysia, we ensure appropriate safeguards are in place as described in Section 7.

7. International Data Transfers

7.1 hoh99 is an internationally operating platform. As a result, your personal data may be processed in countries outside Malaysia. This can occur when our service providers — such as cloud infrastructure providers or game studios — are based overseas.

7.2 Where personal data is transferred internationally, hoh99 ensures that appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other recognised transfer mechanisms.

7.3 For transfers to countries that do not have data protection laws equivalent to those applicable to hoh99's operations, additional contractual protections are applied to ensure your data receives an equivalent level of protection.

8. Cookies & Tracking Technologies

8.1 hoh99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit hoh99.asia.

Types of cookies used by hoh99:

• Strictly necessary cookies — essential for the Platform to function (session management, login authentication, security tokens). These cannot be disabled without breaking core Platform functionality;
• Analytics cookies — used to understand how Players navigate the Platform, which pages are most visited, and where technical issues occur. Data is aggregated and anonymised;
• Functional cookies — remember your preferences such as language settings and game lobby layout;
• Marketing cookies — used to deliver relevant promotions and personalised offers, where you have consented to their use.

8.2 You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Consent for non-essential cookies is managed via the hoh99 cookie consent mechanism displayed on your first visit to the Platform.

9. Data Retention

9.1 hoh99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply as a general guide:

• Account data and transaction records — retained for a minimum of 5 years following account closure, as required by AML and gaming regulatory obligations;
• KYC documentation — retained for 5 years from the date of verification, or longer if required by applicable law;
• Customer support communications — retained for 3 years from the date of the interaction;
• Technical and usage data (logs) — retained for up to 12 months;
• Marketing consent records — retained for as long as your account is active, plus 1 year after account closure or until consent is withdrawn.

9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by hoh99:

• Right of access — to request a copy of the personal data hoh99 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete data;
• Right to erasure — to request deletion of your personal data, subject to legal retention obligations and our legitimate interests;
• Right to restrict processing — to request that hoh99 limits the way it uses your data in certain circumstances;
• Right to data portability — to receive a copy of data you have provided to hoh99 in a structured, machine-readable format;
• Right to object — to object to processing based on legitimate interests, including profiling for direct marketing purposes;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, contact hoh99 at [email protected] with the subject line "Data Rights Request." hoh99 will respond within 30 days. We may need to verify your identity before actioning any request.

10.3 If you are not satisfied with hoh99's response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

11. Children's Privacy

11.1 hoh99 is strictly an adults-only platform. The Platform is not directed at persons under the age of 21. hoh99 does not knowingly collect personal data from persons under 21 years of age.

11.2 If hoh99 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account closed. Any winnings generated during the period of underage use will be voided.

11.3 Parents and guardians who believe their child under 21 may have registered with hoh99 are encouraged to contact us immediately at [email protected].

12. Security Measures

12.1 hoh99 implements technical and organisational security measures proportionate to the risks associated with processing your personal data. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hoh99.asia;
• Encryption at rest for sensitive stored data including payment references and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for administrative systems;
• Logging and monitoring of all access to personal data within hoh99's systems.

12.2 Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, hoh99 will notify you and the relevant supervisory authority in accordance with applicable legal requirements.

13. Marketing Communications

13.1 With your consent, or where hoh99 has a legitimate interest to do so, we may contact you by email with information about promotions, bonuses, new games, and other hoh99 updates relevant to your use of the Platform.

13.2 You may opt out of marketing communications at any time by clicking the unsubscribe link included in every marketing email, or by contacting hoh99 support at [email protected]. Opting out of marketing will not affect transactional communications (e.g. deposit confirmations, withdrawal notifications, security alerts) which hoh99 sends as necessary for account administration.

13.3 hoh99 does not share your contact details with third-party marketers for their own marketing purposes.

14. Changes to This Privacy Policy

14.1 hoh99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this document.

14.2 Where material changes are made to this Privacy Policy, hoh99 will use reasonable endeavours to notify registered Players via email or a prominent notice on the Platform. Continued use of the Platform following such notification constitutes acceptance of the updated Privacy Policy.

14.3 If you do not agree to any updated Privacy Policy, you must cease using the Platform and contact hoh99 to request account closure in accordance with the Terms & Conditions.

15. Contact & Complaints

15.1 For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by hoh99, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy / Data Request" for privacy enquiries
• Response time: hoh99 aims to respond to all privacy requests within 14 days and in all cases within 30 days as required by law

15.2 If you are dissatisfied with hoh99's handling of your personal data or with our response to your request, you have the right to escalate your complaint to the relevant data protection authority or to the dispute resolution body designated by hoh99's licensing authority.